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Customer support

The time spent on tracking maintenance schedules and regular repairs is considered wasted, not spent for the benefit of your business.

But with a fixed, individually designed contract for technical support you can give all this routine work  to us and we spend time with benefit for your business. This service costs less than you expect, especially when considering that you save on the tools and repair work in the shop, and can plan service schedule.

Full protection, chosen especially for you

You can have, no doubt, one of the best insurance systems for downtime and equipment failures, specially designed according to the needs of your business, given the number of Caterpillar equipment you use.

Service supervisors Borusan Makina Kazakhstan received professional training on Caterpillar equipment maintenance. Thus, we guarantee that you will be served by highly qualified specialists. Using original Caterpillar spare parts raises the cost of equipment resale, prolongs machine life and reduces downtime. In short, we provide smooth operation and save your money. 

When entering into a contract for technical support all the responsibility to repair specified equipment based on the schedule specified in the repair and maintenance of machinery manual, falls on us. Contract covers all the costs of spare parts, works and calling service personnel.


Identifying problems before they occur

The main element of each service contract program is Scheduled Oil Sampling, specially developed by Caterpillar. To implement this program there is used the latest laboratory equipment for oil analysis and identification of wear damage to major components  Unlike cases where unforeseen breakdowns cost you much, this relatively inexpensive warning system allows  at an early stage to change spare parts at any time convenient for you.